We may lock your account due to security purposes or suspicious activity within your Seller Account.
If Museable locks your Seller Account, you will be notified via your Museable account email address. In the email, we will state the reason for locking your Seller Account. You will see a banner on your Museable dashboard at the top of your screen highlighting that your account has been locked. By clicking the "Learn more" link, you can view further details of your account being locked.
What will happen to my account?
When your account is locked, the account will be inaccessible. You can read further details listed below.
You will lose access to your Museable account selling privileges including purchasing sheet music, writing and managing your reviews, and managing your orders (temporarily)
Sheet music listings will be unavailable (temporarily)
Payouts will be paused (temporarily)
Your Museable Payments account will be restricted (temporarily)
You cannot create new Museable accounts. Any new Museable accounts you create will be permanently suspended.
What can I do?
You can complete a verification process that authorizes a $2.00 temporary charge to unlock your account.
Locate the "Account Locked" banner from your Dashboard or other pages.
Click on the underlined Learn more link on the banner.
Scroll down to the Actions section.
Select the Verify this account button.
Tap the Continue button.
Enter your payment details on the screen.
Click the Pay button to authorize this temporary charge.
That's it! Once our Trust & Safety can verify the temporary security charge, it will be refunded to your original payment method in 3-5 business days and your account will be unlocked.
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